Personal Case Manager

As a Personal Case Manager, you will play an essential role in providing tailored support to customers within the industrial/manufacturing sector. Based in Reading, this permanent role focuses on delivering exceptional service and ensuring customer satisfaction.

Client Details

Personal Case Manager, near Reading: This opportunity is with a well-established organisation in the industrial/manufacturing industry. The company operates on a medium scale and is recognised for its commitment to quality service and customer-centric solutions.

Description

Personal Case Manager, near Reading:

• Manage customer cases from initiation to resolution, ensuring a seamless experience.
• Provide accurate and timely updates to customers regarding their cases.
• Collaborate with internal departments to address customer queries efficiently.
• Maintain detailed records of all customer interactions and case progress.
• Identify and escalate complex cases to appropriate teams when necessary.
• Support continuous improvement by providing feedback on customer service processes.
• Ensure compliance with company policies and industry regulations.

Personal Case Manager

Deliver consistent, high-quality service in line with organisational values.

Profile

Personal Case Manager, near Reading:

A successful Personal Case Manager should have:

• Experience in customer service and lots of experience of dealing with complaints
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in managing multiple cases simultaneously.
• Familiarity with CRM tools or case management systems.
• A proactive approach to customer satisfaction and issue resolution.

Job Offer

• Competitive salary in the range of -25000 - -27000 per annum.
• Permanent role with opportunities for professional growth.
• A supportive and collaborative workplace environment.
• Chance to contribute to a respected organisation in the industrial/manufacturing industry.

If you''re ready to take the next step in your career as a Personal Case Manager, we encourage you to apply today.