Performance Manager

Overview

We’re offering an exciting opportunity to join Thames Water as a Performance Manager based at our Reading Sewage Treatment Works (STW). In this role, you’ll oversee the daily operations of a major treatment facility and lead a team of up to 14 multi-skilled technicians. You’ll play a vital part in driving operational excellence, improving environmental outcomes, and delivering great service to our customers. This is a brilliant opportunity to build a long-term career in frontline operations as part of our Thames Valley South (Kennet, Pang and Vale) Wastewater Team.Working Hours and Location

Based at Reading STW, with occasional travel to nearby sites.36 hours per week, Monday to Friday.Participation in an out-of-hours escalation rota may be required, as we operate 24/7.What You’ll Be Doing

Inspiring Leadership : Motivate and empower your team while fostering a supportive and inclusive environment. You’ll take time to understand and empathise with each team member, helping to build a strong, high-performing culture.Putting Health and Safety First : Lead by example in promoting a safety-first mindset, ensuring full compliance and embedding safe practices into everyday operations.Operational Oversight : Manage site performance and compliance, ensuring plant availability and reliability to meet environmental and regulatory standards.Performance and Development : Drive team performance through effective work management, coaching, and upskilling, with a strong focus on Health and Safety awareness.Financial Accountability : Manage budgets and identify opportunities for operational efficiencies.Customer and Stakeholder Focus : Ensure excellent service delivery through proactive engagement and timely interventions.Essential Criteria

Proven experience managing operational teams, with strong leadership, coaching, and motivational skills.A passion for Health and Safety, with a track record of creating a culture of compliance and care.Excellent communication and interpersonal skills, with the ability to adapt and lead in a fast-paced environment.A collaborative mindset and the ability to connect across teams and departments.Strong IT skills, particularly in Microsoft Excel, Word, and PowerPoint.A full UK driving licence and access to a vehicle are

preferred but not essential , as you may occasionally visit other sites.What’s in it for you?

Salary up to £45,000 per annum, depending on skills and experience.Annual Leave - 26 days per year, increasing to 30 with length of service (Plus bank holidays).Generous Pension Scheme through AON.Performance-related pay plan directly linked to company performance measures and targets.Benefits on Tap, access to discounts, cashback and instant vouchers.Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.Ongoing performance development reviews to help you be your best and identify growth opportunities.Wider benefits scheme including our benefits hub, packed full of offers and information to save you money and support your wellbeing.Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.Learn more about our

purpose and values.Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.Disclaimer:

due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid ..... full job details .....