Performance Analyst

Performance Analyst - Digital Services (Public Sector)Location: Remote (with occasional ad hoc travel)Day Rate: £450 per day (Inside IR35)Contract: Initial 4-month discovery phase, transitioning into long-term engagement with rolling 6-month Statements of WorkClearance: BPSS requiredEquipment: Bring Your Own Device (BYOD)The RoleWe''re seeking an experienced Performance Analyst to support a major public sector digital programme. You''ll analyse and interpret service and operational performance data to drive informed decision-making and continuous improvement across government digital services.Working within Agile teams, you will deliver clear, actionable insights into user behaviour and service performance, helping to optimise user journeys and enhance overall service delivery.Key ResponsibilitiesPerformance Measurement and AnalysisDefine and track KPIs, SLAs, and service performance metricsAnalyse user journeys, service usage, and operational dataIdentify trends, anomalies, risks, and optimisation opportunitiesData Collection and ManagementWork with engineering and data teams to:Define data requirementsEnsure accurate data capture and instrumentationMaintain high standards of:Data quality, validation, and governanceInsight Generation and ReportingProduce dashboards and reports using Power BI or TableauTranslate complex data into clear, stakeholder-ready insights and recommendationsEnable evidence-based decision making across teamsAgile Team IntegrationEmbed within Agile ..... full job details .....