Performance Analyst

Performance Analyst - Digital Services (Public Sector)

Location: Remote (with occasional ad hoc travel)
Day Rate: -450 per day (Inside IR35)
Contract: Initial 4-month discovery phase, transitioning into long-term engagement with rolling 6-month Statements of Work
Clearance: BPSS required
Equipment: Bring Your Own Device (BYOD)

The Role

We''re seeking an experienced Performance Analyst to support a major public sector digital programme. You''ll analyse and interpret service and operational performance data to drive informed decision-making and continuous improvement across government digital services.

Working within Agile teams, you will deliver clear, actionable insights into user behaviour and service performance, helping to optimise user journeys and enhance overall service delivery.

Key Responsibilities



Performance Measurement & Analysis

• Define and track KPIs, SLAs, and service performance metrics
• Analyse user journeys, service usage, and operational data
• Identify trends, anomalies, risks, and optimisation opportunities

Data Collection & Management

• Work with engineering and data teams to:
  • Define data requirements
  • Ensure accurate data capture and instrumentation
• Maintain high standards of:
  • Data quality, validation, and governance

Insight Generation & Reporting

• Produce dashboards and reports using Power BI or Tableau
• Translate complex data into clear, stakeholder-ready insights and recommendations
• Enable evidence-based decision making across teams

Agile Team Integration

• Embed within Agile delivery teams, working in sprint cycles
• Support backlog prioritisation through insight
• Collaborate with Product Managers, Delivery Managers, Developers, and Designers

Continuous Improvement

• Use data to recommend and drive service improvements
• Measure impact through experimentation (e.g. A/B testing)
• Support ongoing optimisation of digital services

Key Skills & Experience

• Proven experience as a Performance Analyst or within digital analytics / MI reporting
• Strong technical capability in:
  • SQL
  • Excel
  • Power BI and/or Tableau
• Experience working with large, complex datasets and dashboards
• Good understanding of data quality, governance, and validation
• Ability to communicate insights clearly to non-technical stakeholders

Desirable

• Experience with Python and/or R

Why Join?

• Opportunity to work on impactful government digital services
• Long-term engagement with rolling 6-month contracts
• Remote-first role with flexibility
• Collaborative, insight-driven Agile environment

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