People Support Administrator

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.Job Title: People Support AdministratorLocation: Warwick / Mondays and Tuesdays on siteContract Type: 6 monthsRole PurposeTo act as the first point of contact for employees and external providers, delivering high-quality customer service and administrative support across a range of People Support activities. This role is focused on ensuring a positive employee experience through effective query resolution, accurate administration, and proactive support across onboarding, offboarding, payroll, benefits, recruitment, and employee records.The role involves handling employee enquiries through multiple communication channels including phone, live chat, and ticketing systems, resolving issues efficiently and empathetically, maintaining accurate records, and supporting key business processes. The successful candidate will contribute to continuous improvement initiatives while ensuring compliance with company policies, procedures, and data protection standards.Key ResponsibilitiesAct as the first point of contact for employee and external provider queries, delivering professional, timely, ..... full job details .....