People and Payroll Services Lead

Job Title: Payroll Operations and Interface Lead (People Services)Location: Bicester 1-2 days per week onsite with free parkingSalary: £57,000 - £64,750 (Band 8A)Contract: 12 month Fixed-Term Contract (with potential to become permanent)We''re partnering with a large, complex public sector organisation undergoing transformation within its People Services function. As part of a recent restructure, a newly created opportunity has arisen for a Payroll Operations and Interface Lead to act as the critical link between HR, Finance and an outsourced payroll provider.This is not a traditional Payroll Manager role. Instead, you''ll sit at the centre of the operation, driving connectivity, improving governance and shifting the function from a reactive to a more proactive, insight-led model.Key Responsibilities:Act as the primary interface between the organisation and outsourced payroll provider (SBS)Manage, escalate and drive resolution of complex payroll queriesImprove visibility of payroll issues, identifying trends, root causes and systemic challengesLead the operational management of the outsourced payroll provider, ensuring delivery against agreed KPIs and SLAsLead and develop the People Services team, including performance management, development and workforce planningEnsure all processes, systems and procedures are clearly documented and consistently appliedStrengthen SLA adherence and stakeholder accountability across HR, Finance and operational teamsIntroduce greater ..... full job details .....