PC/LAN Technical Support Specialist

OverviewWe are seeking a hands-on

PC/LAN Technical Support Specialist

to provide comprehensive IT support for a growing biotech company. This role will be responsible for managing day-to-day IT operations including laptop and printer management, troubleshooting, and resolving help desk tickets. The environment is small and collaborative, with 10–20 people on-site daily and approximately 50 total employees.

Key Responsibilities

Provide daily on-site technical support for end-users, including hardware, software, and network troubleshooting

Manage, configure, and maintain company laptops, printers, and related peripherals

Monitor and respond to help desk tickets, ensuring timely resolution and quality customer service

Support PC and LAN infrastructure, including troubleshooting connectivity and performance issues

Assist with user account setup, password resets, and access management

Document support requests, solutions, and procedures for knowledge sharing

Coordinate with external vendors as needed for equipment repairs or service escalations

Required Skills and Qualifications

3+ years of experience in IT technical support, including hardware, software, and LAN troubleshooting

Proficiency with Windows-based environments and Microsoft Office applications

Experience managing laptops, printers, and other office IT equipment

Familiarity with LAN technologies, TCP/IP, and network troubleshooting tools

Strong problem-solving skills with a customer-focused mindset

Ability to work independently and manage multiple priorities in a fast-paced environment

Details

Schedule:

On-site in Cambridge, MA, 5 days per week

Environment:

Small, close-knit office within a well-funded biotech organization with multiple therapies in development, including a promising oncology biologic currently in Phase 3

Employment Type:

Full-Time, 12-Month Contract (TEMP TO PERM)

Location:

On-Site in Cambridge, MA (5 days per week)

About Tryton TC:

Tryton TC is an IT staffing firm dedicated to connecting top talent with leading organizations nationwide. We specialize in placing skilled professionals in roles that drive technology forward, ensuring the right fit for both our clients and candidates. This position is a W2 hourly role with ..... full job details .....