Technical Support Engineer

Social network you want to login/join with:Elvis Eckardt Recruitment and Sales Solutions LimitedLocation:

Cornwall, United KingdomJob Category:

Other-EU work permit required:

Yescol-narrow-rightJob Reference:

cf7210342fcaJob Views:

18Posted:

12.08.2025Expiry Date:

26.09.2025col-wideJob Description:

Position: Technical Support EngineerLocation:

Redruth, Cornwall – Hybrid (Up to 6 Days/Month Remote)

About the Role:

This position forms a vital part of a global technical support team delivering expert-level service across satellite communications,cybersecurity, and IT systems. Based in Redruth, Cornwall, with up to six days of remote work per month, the role involves both 2nd line support and hands-on responsibility for fault resolution across a wide range of technologies.

Working in a fast-paced, shift-based environment, you''ll be involved in supporting critical infrastructure for a worldwide customer base. The role demands both a methodical technical mindset and strong customer service skills, ensuring issues are resolved efficiently and thoroughly documented.

The successful candidate will also support internal infrastructure, including IT hosting and security systems, backup recovery, telephony equipment, and Freshdesk ticket management. The ability to learn rapidly, remain calm under pressure, and work collaboratively with shift colleagues is essential.Client:

Our client provides secure satellite and radio communication services to maritime, enterprise, and government sectors across the globe. Operating in multiple countries, including across Europe, Singapore, and the USA, the organisation employs approximately 250 people worldwide.Industry Sector:

SatCom, Maritime

What You''ll Do:Deliver 2nd line support for satellite, IT, and network infrastructure across a 24/7 global customer baseHandle routing, switching, and RF troubleshooting issues on remote and local systemsResolve satellite-related faults and interpret satellite link statistics to support problem-solvingProactively monitor technical systems, respond to alerts, and escalate incidents as necessaryManage internal systems, including antivirus, patching, backups, telephony, and emailLog and manage support tickets accurately in FreshdeskTake part in the 24/7 on-call IT support rota as neededMaintain up-to-date knowledge of services and systems, sharing expertise with colleaguesContribute to process improvement initiatives and ensure compliance with quality and safety standardsWhat We''ll Expect:Mandatory:Strong customer service orientation with excellent communication skillsProactive and methodical approach to problem-solvingDemonstrated ability to work independently and as part of a shift-based teamWillingness and ability to learn new systems and products quicklyExperience in network operations, IT support or technical customer serviceExposure to MOD equipment or secure communications environmentsFamiliarity with VSAT, Inmarsat, Intellian, Seatel, Iridium or Thuraya systemsIP networking knowledge or certifications (e.g. CCNA, JNCIA)What We Offer:An opportunity to work with cutting-edge satellite and IT solutionsA collaborative and supportive team environmentStructured training and development opportunitiesA chance to contribute to mission-critical global communication systemsApplication Process:

Please submit your CV and a cover letter outlining your relevant experience and qualifications.Equal Opportunity Employer:

We are committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran ..... full job details .....