Payments Operation Analyst

Job Title: Payments Operation Analyst/ManagerLocation: Remote, England, UKContract: 6 Months (Potential Extension)Payrate: 379 - 517 Per day Inside IR35OverviewWe are hiring a Technical Data and Operations Manager/Analyst to support a fast-scaling creator monetization platform within a global digital organisation. This role sits at the intersection of data, operations, and technology, ensuring a seamless payment experience for creators across podcasts, audiobooks, and digital content.You will act as the central point of contact for complex payment and onboarding issues, combining hands-on problem solving with data-driven insights to improve systems and processes at scale.Key ResponsibilitiesManage and prioritise technical support queues (Jira) related to creator payments, onboarding, and account issuesAct as the primary escalation point for complex payout, tax, and eligibility issuesAnalyse trends and recurring issues using SQL and internal data sourcesPartner with Engineering, Product, Finance, and Legal teams to resolve operational challenges and improve platform performanceDrive automation and process improvements, leveraging AI tools where appropriateMaintain playbooks, SOPs, and internal documentation to improve efficiency and reduce escalationsPerform operational tasks including account updates, payment adjustments, and data correctionsSkills and ExperienceExperience in technical operations, data analytics, or platform support within a large-scale tech or digital ..... full job details .....