Customer Service ISA Operation Analyst

Title: Customer Service ISA Operation AnalystContract: 6 monthsLocation: London, UK (On-site)Working Pattern: Full-time (Monday to Friday - 35hrs/week)About the RoleWe are seeking a customer-focused and proactive Customer Service Operations Analyst to join our growing team. This role is at the heart of delivering an exceptional customer experience to both individual ISA members and employer partners. As the first point of contact, you will provide support across multiple communication channels, including telephone, email, and live chat, helping customers navigate their savings journey with confidence and clarity.The successful candidate will play a key role in supporting customers with ISA account management, transfers, contributions, and product-related queries while ensuring a high standard of service and operational excellence.Key ResponsibilitiesAct as the first point of contact for individual ISA members and employer partners, delivering a professional, friendly, and customer-focused service.Handle inbound and outbound telephone calls, providing clear, accurate, and empathetic support.Respond to customer enquiries via email, ensuring timely, accurate, and professional communication.Provide real-time assistance through live chat, guiding customers through account-related queries and processes.Process and administer ISA transfers to and from other providers in line with regulatory requirements and internal procedures.Educate customers and employers on ISA products, ..... full job details .....