Patient Access Assistant

Fraudulent recruiters have been using social media platforms to dupe potential job seekers into divulging personal and financial information.Please read more about this at the link below:Band 5 Nurse

and

Band 2 Healthcare Support Worker

recruitment is

centralised , meaning when you apply you will be considered for

a number of roles

across the Trust. If you have any questions please email: nursing.careers@ouh.nhs.uk.Domestic ,

catering ,

portering

and

maintenance engineer

services at some of our hospitals are provided by our PFI partners. For these jobs, please see vacancies with our PFI partners.Fraudulent recruiters have been using social media platforms to dupe potential job seekers into divulging personal and financial information.Sophisticated frauds, involving grooming of targeted individuals, show the fake recruiter asking the unsuspecting job seeker to take part in a

fake job interview , either over the phone or via WhatsApp, and also sending fraudulent follow-up correspondence offering job positions. Any communication about jobs at Oxford University Hospitals will come from '' Trac '', or via an

ouh.nhs.uk email address .All meetings and interviews

will be scheduled on

Microsoft Teams

from a verified OUH email account.If you have any doubts about any correspondence around recruitment, please contact us.Main area Admin and Clerical Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (5 days a week Monday to Friday) Job ref 321-SWN-7294480-B3Site Womens Centre, JR Town Oxford Salary £24,937 - £26,598 per annum pro rata Salary period Yearly Closing 07/09/2025 23:59Oxford University Hospitals NHS Foundation Trust

is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises of four hospitals - the

John Radcliffe Hospital ,

Churchill Hospital

and

Nuffield Orthopaedic Centre

in Headington and the

Horton General Hospital

in Banbury.Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this

Delivering Compassionate Excellence

and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.Many of our recruitment programmes use

Value Based Interviewing

to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-valuesJob overview

The purpose of this role is to provide an efficient and high standard of clerical service within Maternity; to ensure that a welcoming and professional service is provided to patients; to ensure the smooth running of admin and clerical processes within the Maternity service.This role is to provide admin support to multiple community midwifery teams.Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.Main duties of the job

We are looking for an enthusiastic, motivated and well-presented individual to join the admin team with in Maternity. If you would like to make a positive contribution to a patient’s care experience and are a good communicator with excellent interpersonal skills, enthusiastic and adaptable, then we would like to hear from you.The purpose of the role is to provide a professional, efficient and friendly service ensuring that all aspects of administration within Maternity are performed to the highest standard.A key element of the role is the ability to use judgement and initiative to deal with the day to day patient queries/issues raised, liaising and communicating with the wider Maternity admin and clinical teams as needed.You will need to have a flexible approach to work, be highly organised, enjoy working individually as well as part of a larger team and have good keyboarding skills. Knowledge of EPR is desirable but not essential as training will be given. With this role you will become part of the wider administrative team within Maternity with numerous opportunities for progression.Working for our organisation

Oxford University Hospitals NHS Foundation Trust

is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.ukThe Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this

Delivering Compassionate Excellence

and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.Detailed job description and main responsibilities

Booking, rescheduling and cancelling appointments using the EPR systemAnswering phone calls, taking messages accurately and dealing with them in a timely fashionProviding a compassionate service to our patientsDealing with e-mailsUsing ScanIt to move records, letters etc in to a digital formatLiaising with clinical staffReporting IT issuesReporting issues with equipment and estatesLearning and understanding patient pathwaysPerson specification

Knowledge

Full working knowledge of Microsoft Office, including Outlook, Email and WordWorking knowledge of a wide range of relevant hospital systems; Viewpoint, Badgernet, EPR, Scanit and Attend AnywhereUse of and ability to manipulate Excel at basic levelKnowledge of the Trusts Policies and Procedures. Understanding of patient confidentiality and data protection (including HFEA if required)Training and Qualifications

GCSE maths and English, NVQ 3 or above or equivalent NHS experienceExperience

Experience of working in the NHS or similar organisation. Experience of working in a multi-disciplinary or busy team environment. Experience of working under pressure. Experience of working to protocols and procedures. Experience of talking to patients/service users. Experience of staff scheduling to cover needs of the serviceSkills

Excellent customer care skills to support a positive patient experienceExcellent oral and interpersonal communication skills that can be applied with confidence to communicate with colleagues, patients and their families or carersAbility to work with minimal supervision in own roleTime and task management skills in order to respond to the demands of the postMeticulous attention to detailAbility to understand and relate to Trust and Departmental guidance on patient access, data protection and patient confidentiality to every day work practiceCOVID-19:

The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.Vacancy Closures:

Please note, this vacancy may close early if a high volume of applications are received.Probation Period:

This post is subject to a

6 month

probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.Referencing:

When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.Next Steps:

Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust). The majority of correspondence will be via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.No unsolicited recruitment agency telephone calls or emails.Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.Domestic / catering / portering

services at the

John Radcliffe Hospital

are provided by

Mitie .Domestic / catering / portering / maintenance engineer

services at the

Churchill Hospital

and

Nuffield Orthopaedic Centre

are provided by

G4S .Maintenance engineer

services at the

John Radcliffe Hospital

are provided by

Equans .To use ReachDeck to listen to or translate this site you mustDepartments and services

You can view our departments and services alphabetically. Some areas also have dedicated microsites, which are featured in the linked images below."Oxford University" is a registered trade mark of the University of Oxford, and is used with the University''s ..... full job details .....