Partner Support Desk Manager: Cloud

NEC Smart Enterprise Solutions provides IT and Communication solutions to small, medium and large enterprises in both the private and public sectors. Designed for open connectivity, high availability and flexible growth, our innovative solutions incorporate the latest voice, data and video technologies and enable real-time, collaborative working, increased productivity and customer satisfaction.With our NEC UNIVERGE BLUE Cloud Services, we are able to integrate all of our customer’s business communications in an efficient and reliable way. And with this cloud platform we are transforming the way businesses communicate and collaborate. With NEC UNIVERGE BLUE Cloud Services we are leading the experience.NEC Smart Enterprise Solutions serves its customers across EMEA (Europe, Middle East and Africa) through a network of direct sales organizations, business partners and value-added resellers. For more information, please visit: http://www.nec-enterprise.comAbout the Job:The Partner Support Desk manager Cloud job role is key to extending our “Worry Free Experience” to our NEC UNIVERGE BLUE sales partners. As part of our Sales Team, a partner support manager assures accurate, efficient communications with our partners, their customers and within our own channel team. This role is responsible for project management from quote to order and provide white glove service to contribute to continued growth in our partner channel. Successful partner support managers who demonstrate a desire and ability to sell may be considered for lead positions plus a wide variety of sales and support positions in our company.Key Responsibilities:Supporting (new) partners with questions related to quoting, ordering and number portingTeaching partners on how to use the systems and tools (themselves)Skills / Experience Required:

Previous experience as a coordinator, customer success, project management, or sales supportExperience working within an inbound call queueExperience and/or familiarity with Salesforce.com or other CRM toolsTech savvy, preferably with telecom, SaaS and UCaaS industry experienceWell organized with the ability to multi-taskDetail orientedExcellent written and oral communications skillsAbility to successfully interact and build trust with the channel partners and customersAbility to quickly understand NEC’s UNIVERGE BLUE Cloud Service portfolio and all enhanced featuresExperience with inside salesExcellent communication and presentation skillsProfessional Education (Bachelor) degree is preferredTakes personal responsibility for the quality and timelinesAligns the products, service and performance with the rest of the organizationBuilds and maintain customer satisfaction (external and internal)Willingness to travelJob Position Type: Full-timeLocation:Nottingham, UK or Hilversum, ..... full job details .....