Partner Success Manager - SaaS Implementation Partners - Legal Tech

GREAT PARTNERSHIPS AREN T JUST MANAGED. THEY RE MADE TO PERFORM. Anyone can schedule a quarterly check-in. This role is about something different. Building relationships strong enough to create trust. Setting standards high enough to drive performance. And knowing when a partner needs support, challenge or a difficult conversation. We re Actionstep, a fast-growing global LegalTech SaaS business helping thousands of law firms run more profitable and efficient practices. Our partner ecosystem is critical to that growth. Now we''re hiring our first dedicated Partner Success Manager UK to help our key implementation partners deliver exceptional customer outcomes and grow alongside us. The Mission Own the day-to-day success, health and performance of Actionstep''s key UK partners, particularly the Actionstep Certified Partners implementing our platform and driving revenue into our pipeline. You''ll sit at the intersection of relationships, delivery, customer success and commercial growth. Your partners need to be equipped. Certified. Performing. Growing. And when they''re not? You''ll know why, and what needs to happen next. You''ll: • Own a portfolio of key UK partner relationships, focusing on quality, certification, growth and customer satisfaction • Build a strong operating rhythm through regular check-ins, performance reviews and success planning • Maintain Partner Scorecards covering certification, implementation delivery, CSAT/NPS, health and risk • Spot underperformance ..... full job details .....