Customer Success Manager

Customer Success ManagerJob Advertisement: Customer Success ManagerLocation: London CityContract Type: PermanentSalary: 40,000 - 50,000 per annumWorking Pattern: Full Time, hybrid (1 day working from home) Our client, a leading player in the technology sector, is seeking a dynamic Customer Success Manager to join their team! This role is pivotal in nurturing long-term client relationships and ensuring that customers derive maximum value from their partnerships. If you are passionate about customer success and thrive in a collaborative environment, this opportunity is for you!Key Responsibilities:Client Relationship Management:Manage and develop a portfolio of strategic client accounts, maintaining a thorough understanding of each customer''sbusiness objectives, challenges, technology landscape, contract status, and commercial value.Build strong, trusted relationships with key stakeholders through regular face-to-face meetings, virtual reviews, telephone contact, and email communication.Conduct Quarterly Business Reviews (QBRs), Service Reviews, and Strategic Planning Sessions with clients.Act as the primary point of contact for customer relationship management and account development activities.Drive customer satisfaction, engagement, and long-term retention across the client portfolio. Account Retention and Growth:Achieve and maintain high client retention levels, targeting 100% Managed Service Contract Renewals and 80% Professional Services and Voucher RenewalsIdentify ..... full job details .....