Part-time Receptionist

About Us The Passage House Hotel is undergoing an exciting full refurbishment and transformation into an internationally recognised IHG-branded property. This is a unique opportunity to join us at a pivotal stage and be part of the relaunch of a modern, guest-focused hotel experience. Role Overview We are seeking a friendly, professional, and organised Hotel Receptionist to be the welcoming face of our newly relaunched hotel. You will play a key role in delivering outstanding guest service, supporting daily front desk operations, and upholding the standards expected of an IHG-branded property. Key Responsibilities Deliver exceptional guest service from check-in to check-out Handle guest enquiries in person, by phone, and via email with professionalism Process reservations, payments, and room allocations accurately Provide information about hotel facilities, local attractions, and services Assist with guest complaints or issues, ensuring prompt and effective resolution Maintain the reception area to a high standard of cleanliness and presentation Support the Front Of House team during busy periods and contribute to a positive working environment Ensure all guest information is handled confidentially and in line with GDPR Key Requirements Previous experience as a Receptionist or in a customer-facing role (hospitality experience preferred) Strong communication and interpersonal skills Confident using computers and reservation systems (training provided if needed) Excellent ..... full job details .....