Part Time Customer Service Advisor

Part-Time Customer Service Advisor (Weekend Remote)Location: Remote (currently)Hours: Saturday and Sunday, 10:00am - 4:00pm (12 hours per weekend)Are you passionate about delivering exceptional customer service? Do you enjoy solving problems and ensuring customers receive a positive experience every time?We''re recruiting for a Part-Time Customer Service Advisor to join a busy and friendly customer support team. This is an excellent opportunity for someone looking for weekend work with the flexibility of working remotely.Initially, the role will be weekends only (Saturday and Sunday, 10:00am-4:00pm), although there is the potential for hours to align with weekday operating hours (8:00am-6:00pm) in the future. There may also be opportunities for additional weekday overtime to provide holiday cover.The RoleAs the first point of contact for customers, you''ll play a key role in delivering an outstanding customer experience across multiple communication channels. You''ll be responsible for resolving customer enquiries efficiently, handling complaints professionally, and ensuring every interaction reflects a high standard of service.Key ResponsibilitiesRespond to customer enquiries via multiple communication channels, delivering first-time resolutions wherever possible.Handle inbound customer calls in line with service level agreements and quality standards.Follow up with customers to ensure queries and issues are fully resolved.Investigate customer concerns and escalate where ..... full job details .....