Part Time Customer Service Administrator

A successful and busy company are looking for a Customer Service Administrator to join their company based in Elstree on a part time basis.

Hours: 9.30am to 2.30am = 22 ½ hours per week

You will be joining a team of supportive, upbeat and hard-working colleagues, where you will take on extra responsibility as you grow and develop within the role.

What’s in it for you?

• Salary: £26.5k pro rata (£15,900)
• Annual performance bonus
• 25 days holiday
• Free onsite parking
• Pension
• Fantastic training programme
• Great supportive, friendly team
• Hours: 9.30am to 2.30am = 22 ½ hours per week

Key responsibilities:

• Providing excellent customer service.
• Handling telephone calls, emails, faxes, letters, and subsequent timely responses.
• Processing price and availability checks along with composing quotations.
• Processing sales orders, returns, dispatches, invoices, and further admin duties.
• Handling invoice queries and customer complaints.
• Inventory and supply chain support – stock analysis, reporting, ordering and backorder management.
• To support warehouse operations as needed.
• Dealing with all customers – distribution and direct sales channels.
• Imports and exports – administration and customs clearance

What the client are looking for:

• Previous customer service experience
• Highly motivated with a positive, can-do, and flexible attitude.
• Customer-centric approach – a genuine passion for providing excellent customer service and a commitment to exceeding expectations.
• Excellent communication, both verbal and written.
• Team Player: A collaborative spirit, willing to support colleagues and other departments to achieve collective goals.
• Intermediate computer literacy, including experience with spreadsheets.
• Organised and detail-oriented – ability to manage multiple tasks, prioritise workload effectively, and ensuring accuracy in all administrative processes, along with the ability to work under pressure.
• Car driver is required due to the location

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.