Part-time Concierge (27 hours weekly)

We are currently recruiting for a Part-time Concierge to become a part of the team at a remarkable residential building in Barbican (EC1A). Responsible for overseeing 40 apartments, the concierge will be the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. This is a key front-of-house role focused on delivering exceptional customer service while maintaining high standards of safety, security, and presentation throughout the building.We will require 2 years'' minimum of residential concierge experience, or a strong background in the hotel industry.Main duties and responsibilities:Provide a warm, professional welcome and act as the first point of contact for all enquiries.Deliver high standards of customer service and build positive relationships with residents.Manage calls, post, parcels, and keys in line with procedures.Ensure communal areas are clean, safe, secure, and well presented.Carry out regular patrols and maintain awareness of building systems, access control, and emergencies.Support resident move-ins and move-outs, protecting communal areas and lifts.Control contractor access, sign-in/out, and monitor activity for safety and compliance.Support health, safety, and fire procedures, including routine alarm testing and reporting.Maintain building security, ..... full job details .....