Parking Representations O

Role Title: Parking Representations OfficerWorking Hours: 35 hours per weekPayrate: 16.71 per hour PAYELocation: Hybrid, London Borough of Harrow, Harrow, Forward Drive, HA3 8NTThe London Borough of Harrow is seeking a dedicated and detail focused Parking Representations Officer to join our busy Parking Services team. This is an excellent opportunity for someone with strong analytical skills, excellent written communication, and the ability to work confidently with legislation and evidence.About the Role:As a Parking Representations Officer, you will be responsible for assessing formal challenges to Penalty Charge Notices (PCNs), reviewing evidence, and issuing clear, accurate decisions in line with statutory guidance. You''ll manage a varied caseload, work to strict deadlines, and ensure high quality service delivery to residents and road users.Key Responsibilities:Assess formal representations submitted by motorists and make fair, evidence based decisionsDraft clear acceptance and rejection letters in line with legislationReview CEO notes, photographs, and Traffic Orders to ensure accuracyPrepare appeal bundles for London Tribunals when cases escalateWork to statutory deadlines and KPIsMaintain accurate case records on the council''s systemsHandle escalated queries and complaints professionallyAbout You:We''re looking for someone who can demonstrate:Experience in managing high volume caseworkStrong written communication and attention to detailAbility to interpret parking ..... full job details .....