Outpatient Services Delivery Manager

Outpatient Services Delivery Manager – York and Scarborough Teaching Hospitals NHS Foundation TrustWe are seeking a dynamic and forward-thinking Manager to lead and drive improvements in outpatient performance for the central outpatient service at York and Scarborough Teaching Hospitals NHS Foundation Trust. This is a pivotal role focused on enhancing patient experience, streamlining processes, and delivering measurable performance results across outpatient services. You will oversee the day-to-day running of the clinic management team at both York and Scarborough Hospitals (7 WTE) and be part of the senior leadership team for the Outpatient Services Department. The role is site based at York Hospital with onsite presence at Scarborough Hospital at least once per week to maintain close relationships with teams and provide visible leadership and support.

Analyse outpatient performance and identify areas for improvement based on key performance criteria

Develop and implement strategies to reduce waiting times and improve patient flow

Work collaboratively with clinical and administrative teams to optimise service delivery

Monitor and report on key performance indicators, ensuring targets are met and exceeded

Champion patient-centred care and foster a culture of continuous improvement

Manage resources efficiently and support staff development

About You

Proven management experience within the NHS or a similar environment

Strong leadership and interpersonal skills

Demonstrable track record of improving service performance

Excellent analytical and problem-solving abilities

Ability to motivate and inspire multidisciplinary teams

Commitment to upholding NHS values and delivering high standards of care

About UsThe outpatient services team comprises 80 WTE and is based on 6 sites across the area. We are the central admin team who undertake all of the admin processes to support patients being referred into hospital, added to outpatient waiting lists and booked into the correct services following clinical triage. The Operational Service Manager directly manages the outpatient teams. The Delivery Manager will manage the clinic management team and focus on performance improvement, and work in collaboration with the operational manager to ensure proactive actions are taken to support performance improvement.

For further information about what it is like to work for our Trust, please visit our staff benefits pages and our main careers page.

Our Benefits

Access to the NHS Pension Scheme with generous retirement benefits, plus pension for dependants

27 days holiday rising to 33 days (depending on NHS Trust service)

Paid and unpaid leave options covering emergency and planned leave

Confidential Employee Assistance Programme (24/7 support)

NHS Car Lease scheme and Cycle to Work scheme

Learning and development opportunities

Discounts on various services and providers

For further details or informal visits, please contact: Stella Garnham, Head of Outpatient Services. Email: stella.garnham@nhs.net | Telephone: 01904 725476

Seniority level

Director

Employment type

Full-time

Job function

Project Management and Information Technology

Industries

Hospitals and Health ..... full job details .....