Outpatient Services Delivery Manager

Overview

We are seeking a dynamic and forward-thinking Manager to lead and drive improvements in outpatient performance for the central outpatient service at York and Scarborough Teaching Hospitals Trust.This role focuses on enhancing patient experience, streamlining processes, and delivering measurable performance results across outpatient services. You will oversee the day-to-day running of the clinic management team at both York and Scarborough Hospitals (7WTE) and be part of the senior leadership team for the Outpatient Services Department.The role is site based at York Hospital and you will be required to have onsite presence at Scarborough Hospital at least once per week. Being site based means that the post holder will be close to the teams, develop effective relationships and provide visible leadership and support.

Main duties of the job

Analyse outpatient performance and identify areas for improvement based on key performance criteria

Develop and implement strategies to reduce waiting times and improve patient flow

Work collaboratively with clinical and administrative teams to optimise service delivery

Monitor and report on key performance indicators, ensuring targets are met and exceeded

Champion patient-centred care and foster a culture of continuous improvement

Manage resources efficiently and support staff development

About You

Proven management experience within the NHS or a similar environment

Strong leadership and interpersonal skills

Demonstrable track record of improving service performance

Excellent analytical and problem-solving abilities

Ability to motivate and inspire multidisciplinary teams

Commitment to upholding NHS values and delivering high standards of care

About usThe outpatient services team comprises 80 WTE and is based on 6 sites across the area. We are the central admin team who undertake all of the admin processes to support patients being referred into hospital and added to outpatient waiting lists and booked into the correct services following clinical triage. The Operational Service Manager directly manages the outpatient teams. The Delivery Manager will manage the clinic management team and focus on performance improvement, and work in collaboration with the operational manager to ensure that proactive actions are taken to support performance improvement.

BenefitsWe offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

27 days holiday rising to 33 days (depending on NHS Trust service)

A variety of different types of paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work scheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please refer to the Trust''s staff benefits pages.

DetailsDate posted: 04 September 2025

Pay scheme: Agenda for change

Band: Band 7

Salary: £47,810 to £54,710 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 419-7412321-SDM-O

Job locations: York Hospital, Wigginton Road, York, YO31 8HE

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the TrustAcross our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values support our ambition to develop a more diverse workforce representative of our communities. We welcome applications from everyone and actively work with Staff Networks to increase representation from different backgrounds. If there is anything we can do to make our application process more accessible, please contact yhs-tr.recruitment@nhs.net.

We will consider requests for flexible working from the start of employment where possible. Please discuss any requirements with the recruiting manager named in this advert.

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