Outbound Customer Service Advisor

Outbound Customer Service AdvisorLeamington Spa - Hybrid (after training)£26,000 - £28,000 + BenefitsAre you an experienced customer service professional who is confident on the phone, comfortable having direct conversations, and looking for a role with more structure, purpose, and progression?This is a customer-facing role where you will be the first point of contact for customers who have fallen behind on their accounts. You will listen, ask the right questions, and work with them to find a solution - whether that''s taking a payment, resolving a query on their account, or putting a plan in place that works for everyone. It''s a role that rewards good communication, empathy, and the ability to stay calm and professional when conversations get challenging.If you have worked in a contact centre, outbound customer service, or office-based customer support role and have ever dealt with payments, account queries, or sensitive customer conversations, this role could be a natural next step for you. Full training is provided and you will be supported by an experienced management team who know the role inside out.Outbound Customer Service Advisor Benefits:£26,000 - £28,000 depending on experience25 days holiday plus bank holidaysPrivate medical insurance, life assurance, pension up to 7.5%Hybrid working after training - two days from home, three in the officeStaff discounts and genuine development opportunities within a large, established businessWhat a Outbound Customer Service ..... full job details .....