Property Customer Service

Location: Birmingham, B15 1SF
Salary: £28,000 per annum + Bonus + Monthly Commission
Hours: Monday to Friday (rota shifts between 9:00am and 8:00pm) plus 1 Saturday per month (with a day in lieu)

Join a Leading Build-to-Rent Property Company

We are seeking two enthusiastic and customer-focused Resident Services Assistants to join our growing team at one of Birmingham''s premier Build-to-Rent developments.

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service, creating vibrant resident communities, and building a rewarding career within the rapidly expanding Build-to-Rent sector.

As the face of the development, you will play a key role in providing an outstanding resident experience while supporting leasing, community engagement, and day-to-day operations.

What You''ll Be Doing

• Acting as the first point of contact for residents, visitors and contractors.
• Delivering exceptional front-of-house customer service.
• Managing resident enquiries, service requests and communications.
• Supporting leasing activity, apartment viewings and resident onboarding.
• Handling parcel management and reception duties.
• Assisting with resident events and community engagement initiatives.
• Supporting social media and marketing activities.
• Monitoring resident satisfaction and helping to drive positive online reviews.
• Ensuring communal areas are presented to the highest standards.
• Assisting with apartment inspections, move-ins and move-outs.
• Supporting health & safety and operational procedures across the development.

What We''re Looking For

• Minimum 2 years'' experience in a customer-facing role, ideally within Build-to-Rent, PBSA, hospitality, property, retail or luxury service environments.
• Outstanding communication and interpersonal skills.
• A proactive, positive and professional approach.
• Strong organisational and administrative abilities.
• Confidence using Microsoft Office and property management systems.
• A genuine passion for customer service and community building.
• Ability to work flexibly within a rota covering operational hours.

What''s In It For You?

• Competitive salary of £28,000.
• Performance bonus scheme.
• Monthly commission opportunities.
• Career development within a leading Build-to-Rent operator.
• Supportive and collaborative team environment.
• Opportunity to be part of a growing and innovative residential brand.

If you thrive in a fast-paced, customer-focused environment and enjoy creating exceptional resident experiences, we''d love to hear from you.