Oracle Fusion SaaS Payroll Implementation Support Engineer

Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role!Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world.If you have a passion for innovation in delivering service excellence with a background in SaaS Application support, we want you on our team!UK SC is required but don’t disclose the fact you have SC until requested by Oracle Security Admin team.Who is Oracle Customer Success Services?Oracle Customer Success Services (CSS) is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology.Oracle SaaS applications best unfold their full value and rich capabilities if user adoption, business continuity, technical optimization, and security are addressed proactively. Thousands of customers around the globe have relied for several years on Customer Success Services for high performance and the efficient operation of their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers’ business objectives. We, the CSS, are expanding the team in the UK to help manage, support and enhance our customers'' experience with Oracle Fusion SaaS and PaaS. The team works primarily with UK Secure Govt Customers but also supports UK Commercial Customers when required.Lifecycle managementAs customers grow and mature with their operations, we act as enablers to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. As part of the Customer Success Services organization, you will be involved in the lifecycle management of SaaS and PaaS solutions—leveraging your expertise and creativity to innovate business and IT processes, improve product adoption, and other aspects of lifecycle management. Your tasks may include assisting customers with daily queries, creating extensions and enrichments to the implemented product, supporting their cloud journey, managing quarterly releases, and collaborating with customer business teams to help achieve their key KPIs.What you’ll doDeliver post-sales support and solutions to the Oracle customer base as a Fusion SaaS Analyst for UK Government Clients, advocating for customer needs and resolving technical and functional issues.Serve as a main point of contact for customers, facilitating relationships with Support, Product Management, XLOB, and advising internal Oracle teams on customer situations and escalated issues.Provide strategic support to ensure high customer satisfaction, utilizing automated tools to diagnose, document, and resolve or prevent issues. Be an expert in addressing complex, critical customer issues, often through on-site visits.The background you should have for this job3-5+ years experience with Oracle Cloud SaaS PayrollHands-on experience supporting, integrating, and extending Oracle SaaS PayrollFull understanding of UK payroll and absence legislationExpertise in application configuration, optimization, and performance tuningExperience applying and testing Oracle UpdatesStrong support, configuration, and extension services experience for UK Govt/Commercial clientsExcellent spoken and written English skillsAbility to collaborate across multiple teamsSelf-initiative and ability to work independentlyMinimum 5 years UK residency to meet UK Security Vetting (SC) requirementsWillingness to undergo UK Government SC security clearanceUK Nationals with eligible government-issued documents (UK Passport, Birth Certificate, or Naturalization Certificate) are eligible to apply.We also useFusion SaaS (All)Cx CloudEPM Cloud / On Prem#LI-AM3#LI-HybridQualificationsCareer Level - IC4ResponsibilitiesAs an Advisory Systems Engineer, you are expected to be an expert in solving complex, critical customer issues, often previously unknown. You will work autonomously, report regularly on customer status and technical matters, and provide expert technical advice to customers and ..... full job details .....