Operations Support Manager - Banking / Financial

Operations Support Manager - Banking / Financial Whilst the emphasis is on Team Lead / Managers role, ideal candidates will come from a Technical background in a Banking / Financial environment with experience of E-Trading Applications in a Linux environment with an understanding on Databases (SQL Server, Oracle) and Scripting - Python/Bash/Shell. About TheRole: Managing a highly technical Support Team, looking after a Trading / Settlement Systems in a fast paced and pressurised environment. You''ll be the bridge between the business and technology, scoping both current and future requirements and enabling their delivery as the business requires within agreed timescales. Key Responsibilities Responsible, along with other operational team members, for the day-to-day running and maintenance of the Trading platformsLeading and mentoring a 1st line support team, fostering a culture of technical excellence, accountability, and continuous improvementProviding first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate personMaintain a high degree of customer service for all support queriesPerforming troubleshooting and collection of information for effective issue diagnosis and internal escalationMaintain security reference data for the admissions/withdrawals/amends/edits of securities across all platformsMaintain and enhance knowledge base and documentationWork with other departments ..... full job details .....