Upshot Account and Support Manager

Upshot is looking for an Account and Support Manager to play a central role in helping organisations get the most from their use of Upshot. This is an exciting opportunity to work with a wide range of charities, sports organisations, funders, local authorities and education providers, supporting them to collect better data, measure their impact and make more informed decisions. You''ll lead new client implementations, deliver training, provide expert support and build lasting relationships that help organisations succeed. In this varied and rewarding role, you''ll become a trusted partner to clients, guiding them from onboarding through to renewal and growth. You''ll work closely with organisations to understand their needs, configure the system, resolve challenges and ensure they are getting real value from Upshot. Alongside account management and support, you''ll have opportunities to deliver workshops, develop resources and contribute to wider areas of the business including product development, marketing and monitoring, evaluation and learning (MEL) services. We''re looking for someone who is people-focused, organised and enjoys solving problems. You might come from a SaaS, technology, charity or customer success background, and you''ll be confident communicating with a wide range of stakeholders. This role would suit someone who enjoys combining relationship management with practical delivery and is motivated by helping organisations achieve greater social impact. In ..... full job details .....