Operations Support Co-ordinator

Location: Birstall

Salary: £27,000 per annum

Hours: Monday to Friday, Full-Time

Job Type: Permanent

Opportunity with a Leading Manufacturing Business

We’re recruiting on behalf of a highly respected manufacturing client based in Birstall. Known for their precision-engineered, energy-efficient products and a strong commitment to customer satisfaction, they’re now seeking an Operations Support Co-ordinator to join their fast-paced operations team.

This is a newly created role, offering the successful candidate the opportunity to shape processes, drive efficiency, and play a key part in post-sales coordination.

The Role:

As Operations Support Co-ordinator, you’ll be the vital link between the sales, scheduling, and procurement teams, ensuring that customer orders are moved swiftly and accurately through to delivery.

Key Responsibilities:

Customer Coordination:

• Make outbound calls to customers following confirmed sales orders
• Agree delivery dates and encourage earlier delivery when possible
• Follow up persistently and professionally to secure delivery commitments

Operational & Administrative Support:

• Update internal systems with delivery details and customer communications
• Liaise with internal teams to align production and delivery timelines
• Manage and respond to customer emails in a timely and professional manner
• Contribute to achieving OTIF (On Time In Full) performance targets

What We’re Looking For:

• Confident, professional communicator—particularly on the phone
• Highly organised with strong attention to detail
• Comfortable managing competing priorities and follow-ups
• Commercially aware with an understanding of lead time impacts
• A collaborative team player who works well across departments
• Experience in manufacturing, logistics, operations, or supply chain is highly beneficial

Why This Role?

• Opportunity to shape a newly created role
• Work within a stable, growing business that values quality and innovation
• Monday to Friday schedule with no weekends
• Competitive salary and long-term career prospects