Operations Manager - Soft Services

Operations Manager - Soft Services - HealthcareLocation: BristolSalary: 50k to 60k + bonus Join one of the UK''s leading support services providers, committed to excellence in healthcare facilities management. We are seeking an experienced and dynamic Operations Manager to oversee the delivery of Soft Facilities Management (FM) services within a prestigious healthcare contract in Kent.This role is ideal for an individual with a strong background in Soft FM operations, looking to lead a team in a healthcare environment and ensure the highest standards of service delivery. About the Role:You will be responsible for managing a team delivering Soft FM services, including cleaning, catering, portering, waste, switchboard, and retail operations. Your focus will be on operational efficiency, service excellence, and ensuring the smooth day-to-day running of the hospital''s non-clinical services. Key Responsibilities:People Management: Lead and develop a multidisciplinary team, ensuring high levels of performance, engagement, and professional growth.Operational Excellence: Oversee the delivery of soft services, ensuring consistent quality, compliance with SLAs and KPIs, and adherence to safety and regulatory standards.Stakeholder Collaboration: Foster strong working relationships with NHS Trust stakeholders, internal departments, and external contractors to ensure seamless service delivery.Training and Development: Provide ongoing mentoring and support to team members, identifying ..... full job details .....