Operations Manager

Who We AreWere a seasoned startup with a bold vision, to redefine rural dining through an authentic steak barn and farm shop experience rooted in quality, sustainability, and local charm. Built on a foundation of farm-fresh produce and traceable butchery, our concept blends rustic appeal with modern operations. We''re assembling a passionate leadership team to deliver a warm, memorable experience from day one

both at the table and on the shelves.

This is a fantastic opportunity for a confident strategic individual who thrives in a fast paced, high expectation environment and has the experience managing large scale multi-disciplinary hospitality and retail.

About the RoleAs Operational Manager, youll be the heartbeat of the business

leading daily operations and shaping our culture.

Your responsibilities include:

Leading and inspiring front-of-house staff to deliver exceptional service across both the steak barn and farm shopManaging rotas, recruitment, training, and team development for a multi-functional team, including retail and hospitality staffOverseeing inventory, supplier relations, and budgetingEnsuring health and safety compliance and food hygiene standards in high-volume settingsHandling customer feedback with professionalism, both in dining and retail environmentsCollaborating with the founders on marketing, events, and strategy for a venue catering to 200+ covers, seasonal functions, and retail launchesCoordinating logistics and shift planning for busy weekends, private hire events, and peak trading daysSupporting the day-to-day operations of the farm shop, including sourcing, merchandising, and customer experience initiativesAbout YouWere looking for a seasoned operator who thrives in dynamic, customer-focused environments and knows how to lead with both strategy and heart:

Extensive experience managing high-volume hospitality venues (ideally 150+ covers) and/or multi-outlet operationsProven leadership in building, training, and motivating diverse teams across both retail and restaurant settingsOperational expertise in inventory control, supplier negotiation, and cost management

with a sharp eye for margins and qualityStrong organisational skills to handle complex rotas, event logistics, and seasonal fluctuationsExcellent communication and customer service instincts, with the ability to resolve issues calmly and professionallyTech-savvy mindset, comfortable with POS systems, scheduling tools, and basic financial reportingAdaptability and initiative to thrive in a fast-paced startup environment where no two days are the samePassion for local produce, sustainability, and community engagement

someone who understands the value of provenance and storytelling in both food and ..... full job details .....