Operations Manager - Housing Management and Income Recovery

Operations Manager - Housing Management and Income Recovery Temporary Contract Job Details Client: London Borough of Tower Hamlets Service Area: Housing Options and Homelessness Hours: 35 hours per week Start Date: 07 September 2026 Duration: 26 weeks Number of Roles: 1 Working Pattern Initially 5 days in the office, then reducing to 3 days in the office subject to being able to perform the role effectively. Location 160 Whitechapel Road London Tower Hamlets E1 1BJ PAYE Rate: £48.13 per hour Job Overview London Borough of Tower Hamlets is seeking an experienced Operations Manager - Housing Management and Income Recovery to lead and manage the Housing Management and Income Recovery Service. The role will focus on effective temporary accommodation management, rental income maximisation, arrears reduction, customer service, contract and provider management, statutory compliance and service improvement. Important - Please Read Carefully This is a senior housing management and income recovery operations role. Candidates must have strong experience managing temporary accommodation, housing management, income recovery, rent collection, arrears reduction and service delivery. The role also requires staff leadership, complex case management, complaints, Ombudsman, legal challenge, contract management, provider management, performance data and service improvement experience. Key Responsibilities Lead the Housing Management service Lead Income Recovery operations Manage temporary ..... full job details .....