Negotiable
Overview
Operations Manager
role at
Harvey Nichols
in Edinburgh. A rare opportunity has arisen to join the management team in Harvey Nichols Edinburgh as
Operations Manager . This is a senior specialised role working with the General Manager to support the selling functions within the store to the highest level, to facilitate the maximisation of sales and profit whilst maintaining the highest service levels.If you have previous experience of working in an operational role, ideally within a retail environment this could be your next move. The ideal candidate will also have experience of managing multiple disciplinary teams, as this role requires managing the support functions of the store which includes Security, Maintenance and Stock movement.Responsibilities
Develop SLAs based on company KPIs to optimize team efficiency, allowing FOH Retail teams to focus on clients and delivery excellence.Regularly assess support processes for simplicity and efficiency, undertaking ad hoc analytical work and business cases as requested by the General Manager.Hold regular meetings with HOH teams to maintain communication and ensure effective service delivery.Oversee online fulfillment, track KPIs, minimize inaccuracies, and report results weekly for group trade.Oversee maintenance, ensuring completed work meets budget, safety, and legislative standards.Collaborate with HandS, maintenance and security teams to secure backstage areas, ensure compliance with safety regulations, maintaining up to date records, and training staff on reporting potential hazards.Monitor and maintain store equipment and ensure availability of maintenance supplies.Coordinate maintenance and housekeeping needs to ensure a safe, clean, and organized store.Schedule and track preventative maintenance, following up with vendors and internal teams on repairs.Implement practices to reduce energy waste and improve efficiency.Manage the twice-yearly stock take process liaising stakeholders to achieve results in line with company expectations in terms of accuracy and loss.Control stock system adjustments and write-offs in line with company policy.Deliver coordinated action plans post-audit to improve results and maximize profitability.Set stock accuracy, cash loss, and percentage targets with the Central Stock Management team.Work with Store Planning, VM, Corporate, Marketing, and Retail Teams to deliver efficient fixture and asset moves, ensuring smooth project and event delivery.Submit re-forecasts, CapEx budgets and HOH budgets to the FM and GM, ensuring all projects are on time and within budget.Ensure till operations and banking systems meet business requirements at all times.Experience
Previous experience in Retail Management/ OperationsHas a real business focusA track record of operational strength and financial accountability.Ability to analyse and understand numerical data.A bit about you
Ability to work under pressure and time constraintsAbility to learn and work with multiple systemsCommercially minded and customer focusedStrong attention to detailAble to use own initiative and progress issuesAble to develop and maintain working relationships throughout the businessInterpersonal and communication skillsStrong analytical and problem-solving skillsPlanning and prioritisation skills with the ability to adapt to ad hoc demandsHow to apply
If you are interested, hit the “apply” button below to kick-start your journey with us.Role details
Seniority level: AssociateEmployment type: Full-timeJob function: ManagementIndustries: Retail and Retail Luxury Goods and JewelryBenefits
Up to 40% off fashionUp to 40% off hospitality30% off beauty and perfumery, wine and spiritsClothing allowanceYou will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups – Wellbeing, Diversity and Inclusion and Sustainability. These are just some of the reasons people join and ..... full job details .....
Negotiable