Operations Manager

Operations Manager Bury St Edmunds Full-time, Permanent £45,000 per annum We are recruiting for an experienced Operations Manager on behalf of our client. This role is responsible for overseeing the day-to-day operational management of a busy, customer-focused environment, ensuring efficient performance across all departments. This is a full-time, permanent onsite position. Weekend and Bank Holiday working is required. Key Responsibilities Take full responsibility for the day-to-day running of the operation Lead, manage, and support all staff, including supervisory and management team members Work closely with senior leadership to drive overall business performance and profitability Implement business strategies, ensuring compliance with all internal policies and procedures Deliver against financial and operational targets set by senior management Provide operational cover where required, including hands-on leadership support Support incident management and ensure appropriate response procedures are followed Oversee recruitment, onboarding, training, performance management, and disciplinary processes in partnership with HR Ensure compliance with all health and safety regulations and operational standards Identify and implement cost control measures and efficiencies Coordinate with external contractors and suppliers to support operational needs Oversee daily financial processes, including monitoring and control procedures Manage customer feedback and complaints, ..... full job details .....