Operations Manager

Operations Manager Bury St Edmunds Full-time, Permanent £45,000 per annum We are recruiting for an experienced Operations Manager on behalf of our client. This role is responsible for overseeing the day-to-day operational management of a busy, customer-focused environment, ensuring efficient performance across all departments. This is a full-time, permanent onsite position. Weekend and Bank Holiday working is required.Key ResponsibilitiesTake full responsibility for the day-to-day running of the operationLead, manage, and support all staff, including supervisory and management team membersWork closely with senior leadership to drive overall business performance and profitabilityImplement business strategies, ensuring compliance with all internal policies and proceduresDeliver against financial and operational targets set by senior managementProvide operational cover where required, including hands-on leadership supportSupport incident management and ensure appropriate response procedures are followedOversee recruitment, onboarding, training, performance management, and disciplinary processes in partnership with HREnsure compliance with all health and safety regulations and operational standardsIdentify and implement cost control measures and efficienciesCoordinate with external contractors and suppliers to support operational needsOversee daily financial processes, including monitoring and control proceduresManage customer feedback and complaints, implementing improvements ..... full job details .....