Operations Manager - Field Support Services

Operations Manager - Field Support Services

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.Job Description

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!Joining us as anOperations Manager - Field Support ServicesAs an Operations Manager, you’ll drive seamless property installations across live cities, supporting our network rollout. Leading internal teams and external partners, you’ll ensure high-quality, Right First Time (RFT) installations with exceptional customer service and operational efficiency. With a focus on install volumes, you’ll help uphold our reputation for reliability and excellence.You’ll receive a salary of

up to £60,000

, a car allowance, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.This is some of what you can expect to be doing:Managing performance across installation partners to meet RFT and service targetsEnsuring efficiency and accuracy in internal resource allocation against prioritiesLeading field-aligned installation Unhappy Path resolution activitiesDriving pre-enablement activities and resolving installation failuresConducting After Action Reviews for in-life service incidentsReporting on operational performance and driving service improvementsWhat you’ll bring to the roleYou’ll be a proven operational leader with strong commercial awareness and a customer-first mindset. You’ll also have:Experience leading and developing multi-skilled teamsStrong stakeholder and partner management capabilitiesA track record of improving operational processes and governanceProficiency with Salesforce, ServiceNow, and MS OfficeExcellent communication, analytical, and problem-solving skillsA resilient and proactive approach to leadership and deliveryDiversity, Inclusion and BelongingWe’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way .

What you can expect from usWe want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to ..... full job details .....