Operations Executive - Inbound Travel (Groups and MICE)

About the role

A leading European inbound travel company is seeking a highly motivated and organised Operations Executive to join its London-based team. You''ll play a crucial role in converting qualified sales leads into confirmed group travel bookings across UK and Europe-handling everything from tailor-made leisure itineraries to complex corporate MICE arrangements.

This is a dynamic opportunity for someone passionate about delivering exceptional service and creating memorable travel experiences for global clients.

Key Responsibilities

• Build and maintain strong relationships with key agent accounts worldwide, particularly in the USA, Canada, Australia, and Portugal.

• Qualify new enquiries and manage them through the full sales-to-booking cycle.

• Create and price bespoke European travel itineraries, including accommodation, transport, activities, and guides.

• Research and negotiate supplier services to ensure competitive, profitable packages.

• Manage bookings using a back-office system and ensure seamless pre-tour preparations.

• Coordinate closely with suppliers and internal teams to deliver high-quality service.

• Support tours during office hours and participate in a rotating emergency support rota.

• Monitor competitor offerings and market trends to help shape innovative new products.

• Maintain accurate documentation and ensure timely invoicing and supplier payments.

What We''re Looking For
We''re seeking someone with:

• A sharp eye for detail and excellent organisational skills.

• A collaborative, client-focused approach with strong communication abilities.

• Experience in group travel operations, especially within Europe.

• Familiarity with travel CRM systems and comfort working with technology (including AI tools).

• The ability to multitask under pressure and manage changing priorities.

• A solutions-driven mindset with a genuine passion for travel.

• Ideally a second European language such as Portuguese or French.

You Might Have:

• Experience working with leisure groups and/or MICE clients.

• Knowledge of European travel products and destinations.

• A history of meeting or exceeding sales conversion goals in a travel role.

Why Join?

• A collaborative team environment within a growing international company.

• Career progression opportunities and investment in your professional development.

• The chance to play a key role in crafting once-in-a-lifetime experiences for travellers.

• Hybrid working model with a strong team culture and flexible attitude.

Please note: This is not a standard 9 to 5 role-during peak seasons, you''ll need to go the extra mile. In return, you''ll be part of a supportive team that values dedication and rewards commitment.

Apply now online to this post to be part of a passionate and forward-thinking travel company making a difference in the global inbound tourism sector.