Operations Director

This job is brought to you by Jobs/Redefined, the UK''s leading over-50s age inclusive jobs board.OverviewAs our Operations Director, you''ll be the strategic leader responsible for overseeing all aspects of service delivery and customer experience. You''ll work closely with internal teams and clients to ensure our services are delivered with precision, care, and excellence.This is a high-impact role where your leadership will shape the future of our operations and elevate the experience for every customer and team member.Key Responsibilities:Lead the delivery of Audit, Fire, Customer Service, Scheduling, and Operations services - on time, in full, and to the highest standards.Develop and implement operational strategies aligned with company goals.Champion quality and consistency across all service areas.Build strong relationships with internal and external stakeholders.Use data and feedback to drive continuous improvement and innovation.Lead, manage, and develop a high-performing team, fostering a culture of accountability and growth.Collaborate with Sales, Product, and Account Management to enhance client engagement.Ensure a safe, supportive, and high-performing work environment.Represent the service delivery team in internal meetings and report on KPIs.Investigate and resolve complaints, implementing corrective actions to prevent recurrence.What You''ll Bring:Strategic Vision and PlanningAbility to develop and execute long-term operational strategies that align with business goals and market trends.Leadership and People ManagementProven experience leading diverse teams, fostering a high-performance culture, and mentoring future leaders.Customer-Centric MindsetA deep commitment to delivering exceptional customer experiences and continuously improving service quality.Operational ExcellenceExpertise in process improvement, resource optimization, and driving efficiency across complex service delivery functions.Data-Driven Decision MakingStrong analytical skills with the ability to interpret operational metrics and financial data to inform strategy and performance.Change ManagementExperience leading teams through transformation, scaling operations, and adapting to evolving business needs.Technological ProficiencyFamiliarity with operational tools, CRM systems, and digital platforms that enhance service delivery and team collaboration.Financial AcumenUnderstanding of budgeting, forecasting, and cost control to ensure sustainable growth and profitability.Collaboration and CommunicationExcellent interpersonal skills with the ability to influence stakeholders, communicate clearly, and build cross-functional partnerships.Benefits include:33 days'' holiday (incl. Bank Holidays) plus the option to purchase 5 extra days per yearFlexible working options incl flexitime and remote working5% employer pension contributionWellbeing support - Eye care vouchers, Cycle to Work, Employee Assistance ProgramsVarious discounts across high street brands through trusted partnersEnhanced Maternity and Paternity LeaveAccess to relevant professional membershipsHealth Cash PlanFinancial support ..... full job details .....