Operations Delivery Manager

OverviewJoin to apply for the

Operations Delivery Manager

role at

BVNK .

BVNK

provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly.

We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade, and BVNK will be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors including Haun Ventures, Tiger Global, and Coinbase Ventures, and we''re looking for smart, ambitious people to help us build the next generation of payments.

Location:

Hybrid/Remote working policy which allows us to hire across EMEA.

About The RoleThe role will be reporting to our VP of Operations, Sarah Down. You will provide operational SME knowledge to ensure our systems are continuously working to a high standard and that new product offerings and enhancements are fully tested before being made available to our clients.

Key Responsibilities

Serve as and maintain expert-level SME knowledge on treasury management and digital assets, ensuring compliance with regulatory requirements and implementing best practices to secure digital and fiat assets while optimising treasury and financial processes.

Support:

Project requirement specifications

Production environment testing for happy and unhappy path scenarios

Create and own:

Operational requirements and impact assessments

Test plans, execution of production testing, and clear documentation of results

Go live checklists and sign off

Pilot and roll-out plan timelines

Continuous improvement backlogs - tracking system/process improvements and prioritising accordingly with Product

Work closely with:

Product and Tech Teams to schedule testing to ensure efficient feedback loops on any issues discovered - support operationally on potential solutions

Operations to ensure projects go live seamlessly - creating handover documentation/guides and running demos

Identify and raise any blockers, risks, or issues on new projects - assisting with troubleshooting and resolution alongside Product and Tech to VP Operations

Continuously grow knowledge around how operations works and how new projects are managed, built, and delivered cross-functionally. Run operational retrospectives after go live to improve efficiencies and share learnings

Be aware of potential compromises between speed and quality

Manage communications between relevant teams to ensure the correct people have the information they need to remain collaborative and thus maintain healthy team dynamics

What we need from you

2+ years of experience working in a regulated payment business is essential

Strong financial acumen, commercial awareness, analytical skills, and the ability to display both a methodical and analytical approach to resolving problems

Change management skills - experience with/heavily involved with high-level process change

Exceptional leadership, combined with highly tuned interpersonal, influencing, and communication skills

Excellent stakeholder leadership skills both internally and externally; senior-level influencing, relationship management, and consulting

Ability to multitask multiple initiatives and own workload on both short and long-term initiatives

We Offer

A fair and competitive salary at every stage of your career.

Meaningful ownership in the business through our employee option scheme.

Flexible working hours, with remote working at its heart.

A flexible approach to holidays.

Opportunities to travel to our offices around the world.

A culture built on passionate growth-minded people.

BVNK is committed to building a diverse and inclusive team. While you may not meet all of our requirements, we''d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

Job Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Project Management and Information ..... full job details .....