Operations Coordinator

Operations Coordinator £32,000 - £38,000 LE10, Leicester Monday Friday 9am 5pm Looking for someone to start asap Job Purpose This role will serve as the central point of contact for customers and internal teams, ensuring enquiries, requests and operational activities are managed efficiently from initiation through to completion. Acting as the bridge between customers, Account Managers, Purchasing and Operations, the role is responsible for delivering a professional customer experience while coordinating workflows, monitoring progress and ensuring timely follow-up on actions and implementation activities. Working within a fast paced and growing business, the successful candidate will play a key role in supporting service delivery, improving internal processes and maintaining effective communication across departments. Job Responsibilities Act as the first point of contact for incoming customer enquiries Provide customers with information regarding products, services, processes and account-related queries. Direct enquiries to the appropriate department where required Support and manage operational workflows across multiple departments Track customer requests and ensure actions are completed within agreed timescales Follow up on outstanding actions and implementation activities Monitor progress of internal requests and communicate updates to customers and colleagues Assist with documenting and improving business processes Coordinate information between teams to ..... full job details .....