Operations Coordinator, Cell and Gene Therapy

Operations Coordinator, Cell and Gene Therapy

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Operations Coordinator, Cell and Gene Therapy

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UPSOperations Coordinator, Cell and Gene Therapy

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Operations Coordinator, Cell and Gene Therapy

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Job Description

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX and Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Job Purpose

An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life! This will change the face of medicine as we know it. In this role, the candidate will provide an enhanced level of operational support for movement of all Cell and Gene shipments through Marken’s network and that of our parent company, UPS.

Taking an active role in the ongoing development of operational ability in Cell and Gene Therapy logistics, to ensure the highest levels of customer service, commerciality, quality and satisfaction. Reporting to the Cell and Gene Operations Lead, this person will be responsible for successfully supporting the Cell and Gene Operations Team.

Main Duties And Responsibilities

Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments.Utilize technology to provide enhanced monitoring, management and control of shipments as requiredCollaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutionsPreparation, Placement, control and arrangement of appropriate packaging (Controlled temperature shippers and LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives are according to Cell and Gene project specifications-COPs or SOPs.Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients’ expectations regarding documentation – GDP requirements.Work with the regulatory team to ensure trade compliance for all Import and Export shipmentsBook shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Cell and Gene shipmentsEnsure proper handling and storage of all Cell and Gene shipments with Airlines and Ground handling facilitiesLabel and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments.Ensure Marken’s Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell and Gene shipmentsSend pre-alerts to for all Cell and Gene shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the pre-alert and shipment instructions.Pre- and Post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads.Escalate any issues or delays to the Cell and Gene Management Team.

Qualifications

PC/System literateGood working knowledge of Excel and WordAbility, through knowledge, to adapt and deal with enquiries and day to day issuesStrong professional telephone mannerEye for detailAble to think on their feetExcellent communication skillsAbility to liaise with other departmentsExperience in the courier or freight industryTemperature controlled shippingSecurity Level DPrevious experience in Exports, import and Transport within an office environmentPrevious experience within Pharmaceutical Logistics

Employee Type

Temporary

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.Seniority level

Seniority level Entry levelEmployment type

Employment type Full-timeJob function

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