Operations Controller

We''re looking for a highly organised Operations Controller to support the day-to-day coordination of field engineers and customer requests, ensuring smooth and efficient service delivery.You''ll work closely with the Operations Manager, service technicians, and customers, acting as the key point of contact to manage incoming queries and allocate work effectively.Key ResponsibilitiesCoordinate and schedule jobs for field engineers based on customer demandEnsure breakdowns and service requests are handled promptlyKeep customers updated throughout the job lifecycleManage engineer utilisation to maximise efficiencyPrepare quotations and secure purchase orders before work beginsSource parts and technical requirements as neededMaintain accurate job logs and customer recordsLiaise with internal teams, vendors, and engineers to ensure smooth operationsDeliver a high standard of customer service at all timesWhat We''re Looking ForStrong background in customer service, scheduling, or coordinationAbility to multitask and prioritise in a fast-paced environmentConfident communicator and professional first point of contactProficient in Microsoft Office and internal systemsTeam player with a flexible and proactive approachDesirableExperience supervising or coordinating teamsExposure to engineering, service, or technical environmentsKnowledge of ground service equipment or similar ..... full job details .....