Operations Centre Analyst

Job Title: Operations Centre AnalystLocation: Portsmouth Key Responsibilities Work closely with team members to support daily operations and tasks.Help identify, prioritize, and respond to incidents and issues in a timely manner, following clear procedures.Use our service management tools to log and update incidents, ensuring information is accurate throughout the process.Monitor servers and systems to spot and respond to any issues, using our event management tools.Assist specialist teams with resolving technical problems.Follow set processes and guidelines to fix incidents and problems.Provide updates on ongoing incidents, keeping everyone informed.Contribute to updating knowledge articles, helping improve the service desk''s efficiency.Help generate reports using data from our service management system.Support software rebuilds or deployments following system failures.Help with software configuration and deployment tasks.Occasionally support shift work and be flexible with shift coverage when needed.Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively.Work on improving service quality by reviewing incidents and making suggestions for improvements.Be proactive in learning new technical skills and knowledge from colleagues.Able to demonstrate reliability, a strong commitment to the role and maintain excellent timekeeping. This is a great opportunity for someone eager to learn and grow in IT service ..... full job details .....