Operations Centre Analyst

Operations Centre Analyst6 month contractBased in HavantOffering 20ph Inside IR35Working hours of 7am-3pm, Monday to Friday Do you have experience in a technical support or service desk environment?Are you looking for an opportunity to develop your skills in IT Service management?Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Operations Centre Analyst, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in:Work closely with team members to support daily operations and tasksHelp identify, prioritize, and respond to incidents and issuesUse our service management tools to log and update incidents, ensuring information is accurate throughout the processMonitor servers and systems to spot and respond to any issues, using our event management toolsAssist specialist teams with resolving technical problemsFollow set processes and guidelines to fix incidents and problemsProvide updates on ongoing incidents, keeping everyone informedContribute to updating knowledge articles, helping improve the service desk''s efficiencyHelp generate reports using data from our service management systemSupport software rebuilds or deployments following system failuresHelp with ..... full job details .....