Operations and Systems Manager

Hales Group are recruiting for an Operations and Systems Manager to join our client based in Halesworth, Suffolk. This is an exciting opportunity to join a growing business in a newly created role where you''ll work closely with the Directors and play a key part in improving systems, processes and operations across the company. We''re looking for an enthusiastic, technically minded individual who enjoys solving problems, working with data and finding better ways of doing things. This role would suit someone looking to take the next step in their career and gain exposure to multiple areas of a successful business, including systems, customer operations, reporting, compliance, logistics and process improvement. This is a permanent, full-time position offering genuine long-term development and progression opportunities.Key ResponsibilitiesBecome the in-house expert for the company''s ERP systemSupport the onboarding and ongoing operational management of key customer accountsCoordinate EDI requirements and customer-specific processesInvestigate and resolve operational, systems and process-related issuesAct as a key link between office, warehouse and external partnersAssist with software improvements, integrations and testingProduce reports and analyse data using Excel and internal systemsSupport KPI reporting and business performance monitoringMaintain and organise technical, compliance and product documentationAssist with customer questionnaires and compliance requestsSupport ..... full job details .....