Operations and Logistics Administrator

Market 36 are currently looking for an Operations and Logistics Administrator on behalf of their client based in Braintree, on a full-time and permanent basis. Our client is seeking a highly organised Operations and Logistics Administrator to join their specialist contact lens manufacturing team. This role will be central to their daily operations, involving a mix of customer service, physical dispatch, and essential financial data entry. You will be responsible for ensuring orders move smoothly from the production sheet to the customer''s door, while keeping our Sage records up to date. Roles and Responsibilities: Monitor the Work-In-Progress (WIP) sheet to provide customers with accurate, real-time updates on their lens production via telephone and email Send formal order confirmations and respond promptly to general inquiries Act as a filter for technical questions, ensuring complex product queries are directed to the Account Manager Carefully pack lenses for shipment, ensuring products are matched correctly to prescriptions and order specifications. Arrange and oversee the daily shipping schedule, preparing all necessary labels and courier documentation Log and process any incoming returns, updating internal records to reflect returned stock or replacements Create and issue customer invoices through Sage upon order completion Accurately input supplier purchase invoices into Sage to ensure all operational costs are recorded Perform monthly credit control tasks, ..... full job details .....