Operations and CX Manager - Challenge Events

Choose a Challenge is looking for an Operations and Customer Experience Manager to take ownership of the participant journey: from registration and fundraising preparation through to safe trip delivery, successful challenge completion and post-trip follow-up. This is a hands-on management role for someone who combines strong group-travel operations experience with a proactive approach to participant support. You''ll organise the details, spot problems early and make sure the right action happens. About Us We organise adventure and fundraising challenges for university students across the UK and Ireland, working with charity partners, student groups and suppliers around the world. Our programme includes overseas treks, marathons and UK challenges. We''re a certified B Corp and a small, ambitious team. Our work helps participants take on demanding experiences while raising money for charitable causes. You''ll have the opportunity to influence how we operate, improve the participant experience and see the results of your decisions. The Role Reporting directly to the CEO, you''ll lead our operations and customer experience function, supported by an Operations and CX Coordinator whom you will line manage. You''ll be accountable for keeping participants engaged and prepared throughout the year, as well as delivering well-organised trips during our busy departure periods. That means combining supplier management, logistics and incident response with systematic monitoring of ..... full job details .....