Operations Analytics and Insights Lead

Operations Analytics and Insight Lead London £100,000 + Bonus + Benefits We''re looking for an experienced Operations Analytics and Insight Lead to join a fast-paced, technology-led business and lead a team of 4-5 analysts, with additional analytics engineering support. This is a hands-on leadership role (60% hands-on / 40% strategic), with the opportunity to shape the analytics roadmap, influence senior stakeholders and drive greater use of automation and AI across Operations. Key responsibilities: Lead, develop and mentor a team of 4-5 Shape the analytics strategy and move the team from reactive requests to a structured roadmap Deliver hands-on analysis using SQL, experimentation and statistical testing Identify operational inefficiencies and opportunities for automation Support AI, chatbot and internal copilot initiatives, including measuring their effectiveness Influence senior stakeholders through data-driven insight We''re looking for: 2+ years'' people management experience Strong SQL and analytical/statistical skills Experience managing analysts and ideally analytics engineers Strong stakeholder management and strategic thinking Practical experience using AI/Copilot tools to improve processes Experience in fintech, financial services or another regulated environment is desirable dbt, Airflow, Git and Looker experience would be a plus Hybrid: 3 days per week in the London office. A great opportunity for an analytically strong people leader who wants to combine ..... full job details .....