Operations Analytics and Insight Lead

Operations Analytics and Insight LeadLondon (3 days hybrid) £100,000 + Bonus + Benefits Are you an analytics leader who enjoys combining hands-on delivery with strategic influence? This is an opportunity to join a highly data-driven organisation where analytics plays a central role in operational performance, customer experience, automation, and AI-enabled transformation. You''ll have the chance to shape analytics strategy, lead a talented team, and drive measurable business impact across a complex operational environment. The Company This organisation is a well-established digital business operating at scale, serving a large global customer base through innovative technology platforms. They have invested heavily in data, analytics, and AI, creating a mature analytics environment where insight directly influences strategic decision-making. The Role As the Operations Analytics and Insight Lead, you will be responsible for leading operational analytics strategy while remaining close to delivery. This role combines people leadership, stakeholder management, technical analytics, and process improvement. Key responsibilities include: Leading and developing a team of analysts, supported by analytics engineering resources Defining and delivering the analytics roadmap across operational functions Partnering with senior stakeholders to prioritise work and influence strategic decisions Developing frameworks to measure operational performance, efficiency, and customer outcomes ..... full job details .....