Operations Administrator

Operations Administrator | North Baddesley (SO52 9AE) | £13.03 per hour + Free Breakfast + Free Parking | Full-Time | 2–3 Month Temporary Contract

Are you an organised and detail-focused Operations Administrator with experience in e-commerce or customer-focused environments Do you enjoy working in a fast-paced business where accuracy, teamwork, and excellent service are key  Workshop Recruitment is supporting a rapidly growing business, in the search for an Operations Administrator to join their team on a temporary basis. The successful Operations Administrator will play a vital role in supporting order fulfilment, shipping coordination, and customer service operations, ensuring customers receive an exceptional experience.

Key Responsibilities

• Organise and coordinate bulk shipments
• Process orders received through the online store
• Arrange shipping for stock transfers
• Process customer refunds accurately and efficiently
• Support the Customer Service team with enquiries via ticketing system
• Build and maintain strong relationships with customers and suppliers
• Arrange product returns and exchanges
• Follow established processes to ensure accuracy and efficiency

Skills & Knowledge Required

• Previous experience within e-commerce or a B2C environment
• Experience using Excel or Google Sheets
• Previous operations or administration experience
• Strong organisational and time management skills
• Ability to work accurately under pressure and to deadlines
• Professional, confident, and customer-focused approach
• Exceptional attention to detail

Additional Information

• Immediate start available
• Temporary contract for 2–3 months
• Excellent working environment
• Free breakfast provided on-site
• Free parking available