Operate Service Manager

Service Delivery Manager Overview We are seeking an experienced Service Delivery Manager to lead the delivery of a growing managed services function focused on platform management, security, telemetry, and observability solutions. This is a strategic, hands-on leadership role responsible for ensuring high-quality service delivery across multiple customer accounts while driving operational excellence, continuous improvement, and team development. Working closely with Technical Account Managers and Solution Architects, you will oversee service delivery, ensuring customers receive consistent, high-quality support and that internal processes continue to evolve as the business grows. Key Responsibilities Service Delivery Oversee the day-to-day delivery of managed services across multiple customer accounts. Monitor workloads, ticket volumes, ageing requests, and SLA performance to identify trends, risks, and opportunities for improvement. Ensure consistent, high-quality service delivery across the customer portfolio. Act as the primary escalation point for service delivery issues, coordinating resolution and communicating effectively with stakeholders. Team Leadership Lead, mentor, and develop a team of technical engineers through regular one-to-one meetings, coaching, performance reviews, and development planning. Foster a collaborative, high-performing team culture focused on customer success and continuous improvement. Manage team performance, providing constructive feedback ..... full job details .....