Customer Service Manager

A Customer Service Manager is required to transform the customer service department of a fast-growing renewable energy technology business near Cheltenham. This is a key appointment focused on moving the department from a traditional call-based service centre into a scalable and technology-driven one-stop shop for all customer and approved installer needs. The Customer Service Manager will define the future service model and introduce the systems, processes and capabilities required to support continued growth across the UK and expansion into European markets. You will build a connected and efficient customer journey that combines excellent people-led support with automation and intelligent technology. This role requires a proactive and commercially aware people manager who can turn an ambitious service vision into practical and measurable change. Key Responsibilities: Develop and deliver a clear customer service transformation strategy. Transform the department into a scalable one-stop shop for customers and approved installation partners. Design a future-ready service model that can support continued UK growth and expansion into Europe. Identify and introduce technology and automation that improve service quality and operational efficiency. Explore the use of AI-powered customer service tools to improve response times and customer outcomes. Create a connected customer journey across customer service, technical support and installer assistance. Review ..... full job details .....